Support¶

Documentation and knowledge base¶

This site is the first place to look. The Help & resources menu in the top bar links to it, to the knowledge base and to the changelog.

Email¶

Email [email protected] from any plan. Raise a ticket in the Help & resources menu opens a new email to that address.

Support tickets in the application¶

On Pro and above, the Support page in the sidebar lets you raise and track tickets without leaving Flowpane.

Raising a ticket¶

Open Support in the sidebar and click the new ticket button.
Enter a Subject and a Description.
Choose a Category (Bug, Feature request, Billing or General) and a Priority (Low, Medium or High).
Submit.

Attachments are temporarily unavailable while the upload system is upgraded; the form says so. When they return, up to four images of up to 5 MB each can be attached.

Following a ticket¶

The Support page lists your tickets with their status: Open, In progress, Waiting on you, Resolved or Closed. Open a ticket to read replies and respond. A dot on the Support icon in the top bar shows when a ticket is waiting for your reply.

Free and Starter¶

The Support page on Free and Starter explains that tickets are available on Pro and above and links to the knowledge base and the Plans page. Email support remains available.